Privacy policy

Translation provided for convenience. In case of any discrepancy, the original Portuguese version prevails. Read the original version

This privacy policy informs you about the information we collect when you use our website. In collecting this information, we are acting as a data controller and, by virtue of Law No. 13,709 of August 14, 2018 (Brazil's General Data Protection Law), we are required to provide information about us, about why and how we use your data, and about the rights you have over it.

WHO ARE WE?

We are the company CambioReal. You may contact us by email at dataprotection@cambioreal.com or by telephone at US: +1 (302) 250-4098 / BR: +55 (41) 3906-0806.

APPLICABILITY

This privacy policy applies to all areas that process personal information on behalf of CambioReal.For the application of this policy, the processing of personal data shall be taken into account, as well as data that is in any way intended to form part of a filing system (for example: online and offline records, made in any electronic or digital format, which extends to “cloud” data storage and backup solutions).

HOW WE USE YOUR INFORMATION

When you browse our website: use of cookies

What are Cookies? And what types are there?

Cookies are small text files or pieces of information that are downloaded to your computer, smartphone or any other device with internet access when you visit our application. As to their function, they may be:Necessary cookies - Cookies that enable the website to function.Performance cookies - Cookies that indicate website performance data.Functional cookies - Cookies that add functionality or personalization to the website.Promotional cookies - Cookies that are used for creating user profiles and personalizing promotional content.

Necessary cookies - Cookies that enable the website to function.
Performance cookies - Cookies that indicate website performance data.
Functional cookies - Cookies that add functionality or personalization to the website.
Promotional cookies - Cookies that are used for creating user profiles and personalizing promotional content.

Your browser stores cookies on the hard drive, but they take up a minimal amount of memory space, which does not affect the performance of your computer.

The types of cookies, as to their owners, may be:a) First-party cookies: these are cookies set by us or by third parties on our behalf; and,b) Third-party cookies: these are cookies set by trusted third parties in our application.

Cookies, as to their lifespan, may be:a) Session or temporary cookies: these are cookies that expire as soon as you close your browser, ending the session; and,b) Persistent or permanent cookies: these are cookies that remain on your device for a set period of time or until you delete them.

Cookies, as to their purpose, may be:a) Necessary cookies: these are essential cookies that enable navigation in our applications and access to all features;b) Performance cookies: these are cookies that optimize the way our applications work, collecting anonymous information about the pages accessed;c) Functionality cookies: these are cookies that remember your preferences and choices (such as your username); and,d) Advertising cookies: these are cookies that target ads based on your interests and limit the number of times an ad appears.

You may, at any time and at no cost, change the permissions for, block or refuse cookies.To manage the cookies in your browser, simply do so directly in your browser settings, in the cookie management area.If you are interested, you may access all the information about the cookies we use in the table below:

WHEN YOU SEND AN INQUIRY VIA CHAT

When you send an inquiry through our website, via chat, we may request your name, email address and your IP.We use this information to respond to your inquiry, including providing requested information about our products and services. We may also send you an email several times after your inquiry in order to follow up on your interest, ensuring that your request is handled in the best possible way. We will do this on the basis of our legitimate interest in providing accurate information about our products and services.Storage is carried out on servers that follow international security criteria, and the data is retained for as long as necessary to achieve the purpose for which it was collected.We do not use the information provided to make automated decisions that may affect you.

WHEN YOU REGISTER ON OUR WEBSITE

When you register to access our product dashboard, we collect your password and your email. We use this data for the occasional promotion of services in view of your interest.We will do this on the basis of our legitimate interest in providing accurate information about our products and services.Storage is carried out on servers that follow international security criteria, and the data is retained for as long as necessary to achieve the purpose for which it was collected.

WHEN YOU USE OUR SERVICES

When you create your profile on our website to use our services, we request your IP, full name, telephone number, date of birth, CPF, address and RG.We will use your information to carry out our delivery of products or services and to identify the user of the service, as well as to provide the best service to you.Storage is carried out on servers that follow international security criteria, and the data is retained for as long as necessary to achieve the purpose for which it was collected, including for purposes of compliance with legal or contractual obligations, accountability, or requests from competent authorities.

WHEN YOU ARE A BENEFICIARY OF OUR SERVICES

When you are a beneficiary of our services, we collect your full name, telephone number, address and your banking information.We require this information to perform our services and to fulfill our contract with you.Storage is carried out on servers that follow international security criteria, and the data is retained for as long as necessary to achieve the purpose for which it was collected, including for purposes of compliance with legal or contractual obligations, accountability, or requests from competent authorities.We do not use the information provided to make automated decisions that may affect you.

WHEN YOU SUBSCRIBE TO OUR NEWSLETTER

When you subscribe to our newsletter, we request your full name and your email address.We will ask for your consent to use your full name and email address to send you our newsletter, which contains information about our services and other information that we believe is of interest to you.You may withdraw your consent at any time and we will stop sending the newsletter.We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will flag your data so that it is not used.We do not use the information provided to make automated decisions that may affect you.

WHEN YOU SUBMIT A REVIEW ABOUT US

When you submit a review about us, we record your full name, your email address and your IP address, as well as your profile picture.We use this information to provide verified views about our products and services to potential customers. Your full name, profile picture and the content of your review (but not your email address or IP address) may be displayed publicly on our website. We will do this on the basis of our legitimate interest in marketing our products and services.We do not use the information provided to make automated decisions that may affect you.Your personal data is stored for as long as we are marketing the product or services to which the review refers, and will be deleted afterwards.You may request that we remove your comment at any time by sending us a request about your personal data by email or telephone; use the contact information provided above in the “who are we” section of this policy.

WHEN YOU TAKE PART IN OUR FEEDBACK SURVEY

When you take part in our feedback survey, we may record your full name and email address.We use this information to develop and improve our products and services and our customer relationships. We will do this on the basis of our legitimate interest in marketing our products and services.Your personal data is stored for as long as we are marketing the product or services to which the survey refers.You may request that we remove your feedback from our website at any time by sending us a request about your personal data by email or telephone; use the contact information provided above in the “who are we” section of this policy.

YOUR RIGHTS AS A DATA SUBJECT

Under the General Data Protection Law, you may ask us what information we hold about you and you may correct it if it is inaccurate. If we have requested your consent to process your personal data, you may ask us to withdraw it at any time. If it is not possible to confirm your identity, we may reject your request for security reasons. We will inform you of the reasons for the rejection, should this occur.If we are processing your personal data on the basis of consent or to perform a contract, you may request a copy of the information in electronic format.If we are processing your personal data on the basis of consent or legitimate interest, you may request that your data be deleted.You have the right to request that we stop using your information for a period of time if you believe that we are not doing so lawfully.To send a request about your personal data by email or telephone, use the contact information provided above in the “who are we” section of this policy.

YOUR RIGHT TO COMPLAIN

If you have a complaint about the use of your information, we would prefer that you contact us directly in the first instance, through the contact details in the “who are we” section of this policy, so that we can resolve your complaint.However, you may also contact the National Data Protection Authority (ANPD) by email at anpd@anpd.gov.br or by telephone: (61) 3411-5961. We regularly review and, where appropriate, update this privacy policy from time to time and as our services and use of personal data evolve. If we wish to use your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to request your consent.

SHARING OF PERSONAL DATA

CambioReal may share your personal data with third parties only when necessary to achieve the legitimate purposes set forth in this Policy, in compliance with the principles and legal bases established by the LGPD (Brazil's General Data Protection Law). Data may be shared in the following circumstances: With financial institutions and payment service providers, to enable the execution of transactions requested by the user; With providers of information technology, cloud storage, communication, support and information security services; With business partners and foreign exchange correspondents, when necessary for the performance of the contracted services; With judicial, administrative or governmental authorities, pursuant to a legal obligation, request or court order; With companies of the same economic group, when necessary for administrative, operational or regulatory compliance purposes. All third parties that process personal data on behalf of CambioReal are subject to specific contractual obligations of confidentiality, information security and data protection.

With financial institutions and payment service providers, to enable the execution of transactions requested by the user;
With providers of information technology, cloud storage, communication, support and information security services;
With business partners and foreign exchange correspondents, when necessary for the performance of the contracted services;
With judicial, administrative or governmental authorities, pursuant to a legal obligation, request or court order;
With companies of the same economic group, when necessary for administrative, operational or regulatory compliance purposes.

INTERNATIONAL DATA TRANSFER

CambioReal may carry out the international transfer of personal data, including to countries that do not have legislation equivalent to the LGPD, when: It is necessary for the performance of a contract or of preliminary procedures related to a contract to which the data subject is a party, such as in international remittance operations; It is supported by specific contractual clauses or appropriate legal instruments that ensure compliance with the principles, rights and guarantees provided for in the LGPD; It has the specific and highlighted consent of the data subject, where applicable; It is necessary for compliance with a legal or regulatory obligation, or for the regular exercise of rights in judicial, administrative or arbitral proceedings. In such cases, CambioReal adopts technical, organizational and contractual measures to ensure an adequate level of protection for personal data transferred internationally, in line with the requirements of the National Data Protection Authority (ANPD).

It is necessary for the performance of a contract or of preliminary procedures related to a contract to which the data subject is a party, such as in international remittance operations;
It is supported by specific contractual clauses or appropriate legal instruments that ensure compliance with the principles, rights and guarantees provided for in the LGPD;
It has the specific and highlighted consent of the data subject, where applicable;
It is necessary for compliance with a legal or regulatory obligation, or for the regular exercise of rights in judicial, administrative or arbitral proceedings.

We will update the version number and date of this document whenever it is changed.

Last updated May 22, 2025.

Compliance and legal documents

Privacy Policy